Statement stuck in processing

Owned by Dennis van der Graaf (Unlicensed)
Last updated: Jul 13, 2021 by Leonè Friis (Unlicensed)
2 min read

This page explains how you can unlock a processing statement

Introduction

The Bank Reconciliation Suite App decides automatically if a statement can be processed directly on the screen or that Netsuite needs to process the submitted date scheduled in the background. The decision is determined on the amount of lines submitted that are stating “Yes” in the first column.

  • The threshold for scheduled processing lies around 40 statement lines. When the Bank Reconciliation Suite App decides to process the submitted data scheduled the user will see a green message stating that the statement is currently processing.

  • When the Netsuite system has processed all the data normally the solution sends the user a mail and unlocks the statement.

  • Sometimes it happens that the last unlocking step isn’t correctly processed internally what results in a statement that remains in the status “Currently processing”.

Unlock processing statements

We provide an easy way to unlock statements that are stuck in the status “Currently processing” and by default, this unlock option is only available for system administrators. This is by our design because unlocking a statement too early could potentially lead to duplicated transactions. If the statement is actually still processing and the user submits it again the system does process the data twice. Due to this reason, we made the unlock feature only available for administrators.

To unlock a statement navigate to Transaction>Bank Reconciliation>Unlock Statements The page that opens will show all bank statements that are currently in the status “Currently Processing”.

  • Select in the list the statement that you would like to unlock and make sure that at least one hour has passed. If you have a really busy environment we recommend waiting longer than one hour.

  • After selecting the statement press the blue button labeled “Submit”. If the unlock process was successful the system will show a success message.

  • If you would navigate back to the impacted statement the green information message should have disappeared and the statement should be editable again.

Provide custom user roles access

If you would like to provide custom user roles access to the unlock feature then please read the documentation section “Roles and permission”