Supported scenarios

How to read this page
In the scenario column, find the one most applicable to the line in the bank statement. In the Description column is written how to configure the bank statement line to get the required result. In Mandatory Fields a summary is given of which fields need to be populated, next to the Select checkbox and the pre-populated fields.

No.	Scenario	Counterparty (Name)	Transaction created	Debit/Credit	Description	Mandatory Fields	Optional Fields	Notes ( * )
1	Invoice payment from customer	Customer	Customer payment	Credit	In the Name column, select a customer. In the popup that opens, select an invoice.	Name, Transaction(s)
2	Invoice payment from customer with deduction of credit	Customer	Customer payment	Credit	In the Name column, select a customer. In the popup that opens, select first credit memo and then the invoice(s).	Name, Transaction(s)
3	Payment from customer without invoice	Customer	Customer Deposit/Journal/Customer payment*	Credit	In the Name column, select a customer.	Name		To create a Journal or Customer Payment instead of Customer Deposit, make sure either of the preferences is enabled on the Bank Account configuration
4	Refund a credit memo	Customer	Customer Refund	Debit	In the Name column, select a customer. In the popup that opens, select a credit memo.	Name, Transaction(s)
5	Payment from customer without invoice, book on specific GL account	Customer	Journal	Credit	In the Name column, select a customer; in the Select Account column, select a GL account.	Name, Select Account	Tax Code
6	Expense report payment to employee	Employee	Bill Payment	Debit	In the Name column, select an employee. In the popup that opens, select an expense report.	Name, Transaction(s)
7	Bill payment with deduction of credit	Vendor	Bill Payment	Debit	In the Name column, select a vendor. In the popup that opens, select a bill and a vendor credit.	Name, Transaction(s)
8	Bill payment to vendor	Vendor	Bill payment	Debit	In the Name column, select a vendor. In the popup that opens, select a bill.	Name, Transaction(s)
9	Receive a payment on a vendor credit	Vendor	Deposit/Journal*	Credit	In the Name column, select a vendor. In the popup that opens, select a vendor credit.	Name, Transaction(s)
10	Receive a payment from vendor without credit	Vendor	Deposit	Credit	In the name column, select a vendor.	Name
11	Prepay a vendor	Vendor	Check&Vendor credit/Journal*	Debit	In the name column, select a vendor.	Name		To create a Journal, make sure the preference is enabled on the Bank Account configuration
12	Payment to vendor without bill	Vendor	Check/Journal*	Debit	In the name column, select a vendor; in the Select Account column, select a GL account.	Name, Select Account, Tax Code		To create a Journal, make sure the preference is enabled on the Bank Account configuration
13	Transaction without customer, vendor or employee	N/A	Journal	Both	In the Select Account column, select an account.	Select Account	Tax Code

Known limitations and alternate solutions

Not-supported scenario	Alternate solution
Receive a payment from employee	Do not select a value for Name. Select a value for Select Account. This will create a journal. After processing, open the journal and manually add the employee in the journal line.
Process a combination of vendor credit and vendor bill, resulting in a payment from a vendor	Key is to first apply the credit to the bill, and only process the remainder of the credit: Edit the Vendor Credit in a separate tab. On the Apply subtab, select the bill(s). Go back to the bank statement and open the popup again. Now you should be able to only select the vendor credit.
Process a combination of credit memo and invoice, resulting in a refund to the customer	Key is to first apply the credit memo to the invoice, and only process the remainder of the credit memo: Edit the Credit memo in a separate tab. On the Apply subtab, select the invoice(s). Go back to the bank statement and open the popup again. Now you should be able to only select the credit memo.