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Not-supported scenario | Alternate solution |
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Process a combination of vendor credit and vendor bill, resulting in a payment from a vendor | Key is to first apply the credit to the bill, and only process the remainder of the credit: Edit the Vendor Credit in a separate tab. On the Apply subtab, select the bill(s). Go back to the bank statement and open the popup again. Now you should be able to only select the vendor credit. |
Process a combination of credit memo and invoice, resulting in a refund to the customer | Key is to first apply the credit memo to the invoice, and only process the remainder of the credit memo: Edit the Credit memo in a separate tab. On the Apply subtab, select the invoice(s). Go back to the bank statement and open the popup again. Now you should be able to only select the credit memo. |
Process a payment upon a Customer Deposit, resulting in a Customer Refund | The Customer Deposit originally Credits the “Customer Deposits” GL account. To offset the balance, use the “Customer Deposits” GL on the statement (Select Account) and the name of the Customer (Name column). The resulting transaction will be Journal Entry offsetting the balance of both - the “Bank” and the “Customer Deposits” GL accounts. |
Process a payment for a manually created Journal with multiple AR/AP lines for the same entity (multiple payable/receivable lines listed in 1 Journal Entry for the same customer/vendor) | Create an invoice or vendor bill for each payable/receivable line. |
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