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Custom preferences can be found under Setup>Company>General preferences>Custom preferences. These preferences can be seen as a “enable features” page that Netsuite offers you to enable further functionality in your account, only obviously applied to our Suiteapp. For example, you want to use payment difference reasons for reconciliation. You need to have the preference “USE PAYMENT DIFFERENCE HANDLING” enabled (checked), otherwise this option will not display in the reconciliation popup on your bank statements. Of course, you need to also go to Setup > Bank Reconciliation Setup > Setup Payment difference reasons to setup at least 1 payment difference reason you want to use.
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